The Voice of Support - Show 14: The MVP Program In-Depth (Part 3 of 4)![]()
[MP3] [0:30:34] [2007/07/11]
Welcome to the Show #14 of The Voice of Support!
The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical…
The Voice of Support - Show 13: The MVP Program In-Depth (Part 2 of 4)![]()
[MP3] [0:24:54] [2007/06/28]
Welcome to the Show #13 of The Voice of Support!
This series of podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical…
The Voice of Support - Show 12: The MVP Program In-Depth (Part 1 of 4)![]()
[MP3] [0:26:29] [2007/06/19]
Welcome to the Show #12 of The Voice of Support!
The next 4 podcasts will focus on the ins and outs of the MVP program. Microsoft Most Valuable Professionals (MVPs) are exceptional technical…
The Voice of Support - Show 011: The Zune Support Experience![]()
[MP3] [0:23:42] [2007/06/06]
Welcome to the Show #11 of The Voice of Support!
In this session, we sat down with Nabil Pike, Lead Program Manager for Zune Supportability. Nabil talks about the day-to-day activities of the…
The Voice of Support - Show 010: Managing Xbox and Xbox 360 Support Worldwide![]()
[MP3] [0:22:10] [2006/11/23]
Welcome to the Show # 10 of The Voice of Support!
This week, we sat down with Doug Park, Senior Group Manager for Xbox Support. Doug manages a number of program managers that handle various…
The Voice of Support - Show 009: Supporting Xbox and Xbox 360 Kiosks in Retail Outlets![]()
[MP3] [0:15:54] [2006/11/17]
Welcome to the ninth installment of The Voice of Support!
This week, we sat down with Steve Miles, Retail Support Manager here at Microsoft, to discuss supporting those Xbox and Xbox 360 kiosks…
The Voice of Support - Show 008: A look at supporting Games for Windows![]()
[MP3] [0:30:32] [2006/11/09]
Welcome to the eighth installment of The Voice of Support!
This week, we sat down with Mark Auld, Senior Support Program Manager here at Microsoft, to discuss Games for Windows support, and some…
The Voice of Support - Show 007: Security Program Management @ Microsoft Support![]()
[MP3] [0:19:20] [2006/09/13]
Welcome to the seventh installment of The Voice of Support!
This week, we sat down with Jerry Bryant, Security Program Manager here at Microsoft Support. We talk about the worldwide team that…
The Voice of Support - Show 006: Security Support @ Microsoft![]()
[MP3] [0:19:20] [2006/08/16]
Welcome to the sixth installment of The Voice of Support!
This week, we sat down with Eddie Bowers, a Security Support Engineer in the Las Colinas, TX office at Microsoft. He talks about his…
The Voice of Support - Show 005: Support for Games and Xbox Live![]()
[MP3] [0:20:48] [2006/06/28]
Welcome to the fifth installment of The Voice of Support!
This week, we sat down with Steve Kastner, Support Program Manager for Xbox Games and
Scott Hirnle, Support Program Manager for Xbox…
The Voice of Support - Show 004: Support Channels @ Xbox.com![]()
[MP3] [0:19:03] [2006/06/02]
Welcome to the fourth installment of The Voice of Support!
This week, we travelled to the Millenium building to sit down and talk about Xbox.com with
Peter Orullian, the Site Manager of…
The Voice of Support - Show 003: Project Server & Sharepoint Usage![]()
[MP3] [0:10:36] [2006/05/03]
Welcome to the third installment of The Voice of Support!
This week, we travelled to the Charlotte, NC support site to sit down and talk about Project Server and Sharepoint with
Ben Reich, a…
The Voice of Support - Show 002: Search @ support.microsoft.com![]()
[MP3] [0:20:49] [2006/04/11]
Welcome to the second installment of The Voice of Support!
In this second show, Ken Crawbuck and Beth Phillips from Global Service Automation (the team behind
https://support.microsoft.com)…
The Voice of Support - Show 001: The Introduction![]()
[MP3] [0:12:59] [2006/03/22]
Welcome to the first installment of The Voice of Support!
In this first show, Jen Hough and Otto Cate from Global Service Automation (the team behind
https://support.microsoft.com) cover their…